All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)
For all accessory orders within Australia our shipping rate is $9.00 per order. Any Yamaha OEM part that has a volume outside of Australia Post's size parameters will needed to be picked up in store. All stocked items will be shipped within 1 -2 days. We only accept and ship orders within Australia. No orders will be left without a signature. If you are not available at time of delivery your order will be sent to the nearest Australia Post depot. Australia Post will email you your parcel tracking details, if you have not received them please check your Junk email box.
If you order an item that is out of stock we will notify you within 72 hours by email. If for any reason we are unable to ship your item within 21 working days we will notify you by email within that time.
Stock availability is updated regularly throughout the day. Should the store sell out of the item prior to the stock update we will be unable to accept the order and you will be notified as soon as possible.
All Yamaha OEM parts and accessories will be shipped ex the warehouse. If the Sydney warehouse does not have stock and the item needs to be sourced from Yamaha Japan there will be 10-12 working day delay and you will be notified by email or phone.
Returns and Exchanges
We are not required to provide a refund if you change your mind, however we can provide store credit or exchange the item if the item is in saleable condition, with tags still attached and the original purchase receipt is provided, within 14 days of purchase.
You will be responsible for all freight on returned or exchanged items.
We cannot accept returns or exchanges on
- Special order ex-Japan Yamaha OEM parts.
- Any motorcycle helmets.
In the event of a faulty item, we will refer the product to the manufacturer as per their warranty policy.
For more information, please see https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Cully's Yamaha your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre email@example.com.
Your credit card details are passed securely to the Paystream Payment Gateway for processing.
No credit card details are stored by Cully's Yamaha.
Cully's Yamaha pricing is carefully monitored by our staff to provide our customers with the latest, competitive prices. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) Prices are dynamically updated by our in house purchasing system when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.