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Terms & Conditions

Currency
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)

Shipping
For all accessory orders within Australia our shipping rate is $9.00 per order. Any Yamaha OEM part that has a volume outside of Australia Post's size parameters will needed to be picked up in store. All stocked items will be shipped within 1 -2 days. We only accept and ship orders within Australia. No orders will be left without a signature. If you are not available at time of delivery your order will be sent to the nearest Australia Post depot.

Service Policy
If you order an item that is out of stock we will notify you within 72 hours by email. If for any reason we are unable to ship your item within 21 working days we will notify you by email within that time.
Stock availability is updated regularly throughout the day. Should the store sell out of the item prior to the stock update we will be unable to accept the order and you will be notified as soon as possible.
All Yamaha OEM parts and accessories will be shipped ex the warehouse. If the Sydney warehouse does not have stock and the item needs to be sourced from Yamaha Japan there will be 10-12 working day delay and you will be notified by email or phone.

Returns Policy
We do not offer cash refunds but are happy to exchange for similar or any item you wish to purchase.
You will be responsible for all freight charges on exchanged items.

Privacy Policy
Cully's Yamaha is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Cully's Yamaha uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Cully's Yamaha only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from Cully's Yamaha your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@cullysyamaha.com.au.
Your credit card details are passed securely to the Paystream Payment Gateway for processing.
No credit card details are stored by Cully's Yamaha.

Pricing Policy
Cully's Yamaha pricing is carefully monitored by our staff to provide our customers with the latest, competitive prices. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) Prices are dynamically updated by our in house purchasing system when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.