Q. Does Cully’s ship internationally?
Cully's Yamaha currently only ships to Australia.
Q. Do you have a physical store I can visit?
We have one retail location in Balcatta, Western Australia. We have over three stories of road and off road mx motorbikes, road motorbikes, ATV’s, ROV’s, Waverunners, parts, equipment, accessories and street wear for the bike enthusiast or serious racer. We also have a dedicated Yamaha and Triumph Service Centre.
Q. When will I get my products?
We currently ship from our location in Balcatta and in some cases will ship items from a distributors’ warehouse which may be located in Australia or overseas. Items that are in stock at Balcatta will ship in 1-2 days. Items that are in stock in our Australian distributors’ warehouses can take up to 4 weeks to reach you, with international orders taking up to 8 weeks or more. We will contact you with estimated times of delivery if this is the case. Covid may cause delays to your delivery in the event of a lock down or Australia Post delays.
You will receive an order confirmation via email. Tracking information will then be sent to you within 24 hours of your order being shipped. Please note, that your order may consist of multiple packages. You can login to your account on our website to view your tracking information, or go to Australia Post and track your item/s with your unique tracking number.
Q. Why do I have to provide my order number and pin (sent to my bank account) when I made a purchase?
Cullys Yamaha may at times need to verify your order. We do this to protect the identity of our customers and provide a safe online experience.
Q. How do I return something?
Please read through our returns page to see if you qualify for a return. If you would like to proceed with a return, please call us on (08) 9344 4444 or email us at email@example.com.
Q. What do I do if I have received the wrong order?
Please contact us as soon as possible so we can rectify.
Q. What do I do if I my order is missing?
Your tracking information would have been sent to you within 24 hours of your order being shipped. This is a unique tracking code that Australia Post uses. Please note, that your order may not be missing, it may just consist of multiple packages. You can login to your account to view your tracking information on our website or check it at Australia Post. If Australia Post says your package has been delivered, please see https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item.
Q. I can't sign into my account, what should I do?
You must sign in to your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognized, follow the steps below:
Step 1: Check your email address
Make sure you are using the same email address and password you registered with.
Step 2: Change your password
If you can't remember your password, click on the ‘forgotten password' link on the sign in page. You'll be prompted to enter your email address, and we'll email you with a link that will allow you to create a new password for your account.
If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
Step 3: Delete your cookies
Try deleting your cookies, we've often found that clearing these means you can regain access to your account. Please be aware this may also remove any items from your basket or Saved Items if you're not logged into your account before clearing your cookies.
If your issue isn’t password related, here are a few things you may want to check:
- Make sure that ‘Block all cookies’ function is disabled on your browser’s settings.
- Make sure that you don’t have any content blockers installed
- Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your account. You can resolve this problem easily by setting the time on your device to default.
If after this you still can't sign in, get in touch with our Customer Care Team giving as much detail as you can about the issue, including screenshots of any error message you get and what you've done so far to try to resolve it.
Q. I'm having trouble accessing your website, can you help?
If you're having trouble with the website we'd suggest you try the following:
Step 1: Delete your cookies
Firstly, you may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us.
We would suggest that you sign in before deleting your cookies, otherwise the items in your bag or saved items list will disappear when you delete your cookies. They'll be stored safely in your account if you're logged in before deleting your cookies.
On most internet browsers you can delete your cookies using 'Tools' or 'History'.
Step 2: Reopen your browser
Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
Step 3: Install the latest version of your operating system
We also suggest that you use one of the browsers that are fully supported on the website including Internet Explorer, Chrome, Safari or Firefox.
If you're still having problems, contact us and tell us:
- As much detail as you can about the issue
- Screenshots of any error messages you get
- Which web browser you're using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
- What you've done so far to try to resolve it